Cherie took the position of Head of the Force Control Room and Operational Support Unit in December 2022. Her role is to ensure that the FCR is delivering an effective service in relation to customer contact and responding to the public in a timely manner. The FCR includes Call Handlers, Digital Desk, Switchboard, Dispatchers, Force Incident Managers and Incident Management Team. The departments are supported by the Resource Planning Unit and an in house Training Unit.
Cherie is also the Head of the OSU. The department includes a number of highly specialist units who support the wider districts and departments. The team provide a pre-planned and spontaneous response in relation to operations and incidents. The unit also includes COPAD who ensure the force is well planned and prepared. Other departments such as Firearms Licensing, Warrants and Safety Cameras and Ticketing also sit within her portfolio.