The role of the Independent Police Complaints Commission (IPCC) is to make sure that complaints against the police in England and Wales are dealt with effectively. It is an independent authority, making its decisions entirely independently of the police, government and complainants.
The IPCC also investigates the most serious complaints and allegations of misconduct against the police in England and Wales, as well as handling appeals from people who are not satisfied with the way police have dealt with their complaint.
It sets standards for the way the police handle complaints and, when something has gone wrong, it helps the police learn lessons and improve the way it works.
You can appeal to the IPCC on the following address:
Independent Police Complaints Commission (IPCC)
PO Box 473
Tel: 0300 020 0096