This is South Yorkshire Police’s Statement of Agreed Policy on Communications. This policy relates to localised procedures only and therefore not supported by Authorised Professional Practice (APP).

This policy covers the following areas:

  • Police Response to Requests for Assistance by Other Agencies
  • Incident Handling Protocol

Police Response to Requests for Assistance by Other Agencies

This policy affects predetermined interventions where police are expected to engage in support of other agencies. It does not affect calls for immediate assistance in unanticipated or dangerous situations.

Agencies must not embark upon a course of action without consulting or engaging with the police to plan for the best outcome. In the event of a death or serious injury/loss the planning process or absence of it will be open to scrutiny.

The associated procedural instructions that support this policy are listed below:

  • Pi28.1 Police Response to Requests for Assistance by Other Agencies

Incident Handling Protocol

This section of the policy details what actions Communications staff will take when dealing with all aspects of contact and incident management.

The associated procedural instructions that support this policy are listed below:

  • Pi28.2 Incident Handling Protocol

Other relevant SYP policy documents you may wish to consider are:
D51512 Information Management and Compliance.

Equality Act 2010

The Act creates a statutory requirement for all Functions and Policies (Including Procedural Instructions) to be analysed for their effect on equality, diversity and human rights, with due regard to the General Equality Duty.

In principle, this document has been assessed for discrimination, which cannot be justified, among other diverse groups.

The Code of Ethics published in 2014 by the College of Policing requires us all to do the right thing in the right way. It also recognises that the use of discretion in Policing is necessary but in using discretion, states that you should, "take into account any relevant policing codes, guidance, policies and procedures into consideration."

Human Rights/Discretion:
The purpose of providing policy is to give an indication to staff of the expected course of action. However, it is not possible to cater for every possible combination of factors that would justify a departure from stated policy. The Human Rights Act 1998 requires the proper use of discretion at all times and nothing within this policy and associated procedural instructions prohibits the proper use of discretion in appropriate circumstances.

Where action is taken that has the potential to interfere with an individual’s Human Rights, the reasons behind the making of the decision to act in that way should be recorded on the appropriate forms, or where this is not practicable, in pocket books or policy logs.

Rights of redress for members of the public:
Anyone who feels that a member of staff has behaved incorrectly or unfairly, or who is dissatisfied with organisational matters, service delivery or other operational policing issues, has the right to make a complaint.Initial action should be taken in one of the following ways:

  • Complain in writing or in person to the Senior Officer at the appropriate police station or to the Chief Constable of the force concerned.
  • Visit a local Citizens' Advice Bureau
  • Contact a Solicitor

Rights of redress for South Yorkshire Police personnel:
South Yorkshire Police personnel who feel they have grounds for concern in relation to the implementation of policies may, as appropriate:

  • Pursue concerns through their line manager.
  • Contact a First Contact Advisor.
  • Pursue a grievance formally through the Grievance Resolution Procedure.
  • Seek advice from their staff association or trades union.
  • Use procedural instruction D50241 Management of Complaints, in the section entitled Handling Complaints relating to Direction and Control.


    Wednesday, 4 January, 2017 - 00:00