Critical Incident Management

Policy Scope:

This policy effects all members of South Yorkshire Police who respond to and are responsible for the management and resolution of critical incidents.

Policy Aims and Objectives:

The aim of the policy is to provide those officers and staff who may be called upon to respond to incidents, to recognise when an incident has the potential to become or has escalated to a critical level. The purpose is to provide them with the knowledge and information necessary for them to effectively resolve these incidents. It is intended to give all officers and staff with access to definitive advice about their roles, responsibilities and the procedures concerned with the management of critical incidents.

This policy does not seek to replace existing guidance in responding to the management of any incident, which was the initial trigger for the incident being a potential/critical incident. ACPO guides exist to assist police operations in these areas. This policy has however been developed to ensure that South Yorkshire Police procedures in responding and managing critical incidents complement national doctrine and good practice.

This policy should be read in conjunction with Authorised Professional Practice - Decision Making section.

Definition - Critical Incident

Any incident where the effectiveness of the police response is likely to  have a significant impact on the confidence of the victim, their family and/or the community."

Associated Procedural Instructions:
This policy is supported by the following procedural instructions

D51535 Critical Incident Management Instructions

See also:

D50775 Declaration of a Major Incident 

Standard Operating Procedures for the Management of Critical Incidents

ACPO Basic Command Unit (BCU) Commander Guide for Counter Terrorist (CT) Operations
The Authorised Professional Practice (APP) section entitled Information Management, and other relevant SYP policy documents such as D51512 Information Management and Compliance.

Equality Act 2010:

The Act creates a statutory requirement for all Functions and Policies (Including Procedural Instructions) to be analysed for their effect on equality, diversity and human rights, with due regard to the General Duty.

In principle, this document has been assessed for discrimination, which cannot be justified, among other diverse groups.

Human Rights/Discretion:

The purpose of providing policy is to give an indication to staff of the expected course of action. However it is not possible to cater for every possible combination of factors that would justify a departure from stated policy. The Human Rights Act 1998 requires the proper use of discretion at all times and nothing within this policy and associated procedural instructions prohibits the proper use of discretion in appropriate circumstances.

Where action is taken that has the potential to interfere with an individual’s Human Rights, the reasons behind the making of the decision to act in that way should be recorded on the appropriate forms, or where this is not practicable, in pocket books or policy logs.

Review Arrangements:

This policy together with its Equality Analysis will be reviewed every two years by an appointed review team.

Rights of redress for members of the public:

Anyone who feels that a member of staff has behaved incorrectly or unfairly, or who is dissatisfied with organisational matters, service delivery or other operational policing issues, has the right to make a complaint.

Initial action should be taken in one of the following ways:

  • Complain in writing or in person to the Senior Officer at the appropriate police station or to the Chief Constable of the force concerned.
  • Visit a local Citizens' Advice Bureau
  • Contact a Solicitor

Rights of redress for South Yorkshire Police personnel:

South Yorkshire Police personnel who feel they have grounds for concern in relation to the implementation of policies may, as appropriate:

  • Pursue concerns through their line manager.
  • Contact a First Contact Advisor.
  • Pursue a grievance formally through the South Yorkshire Police Fairness at Work Procedure.
  • Seek advice from their staff association or trades union.
  • Use procedural instruction D50241 Management of Complaints, in the section entitled Handling Complaints relating to Direction and Control.

5 March 2007


Tuesday, 1 July, 2014 - 00:00